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Innovation Design Firm Story+Structure Welcomes Kandace Gilligan as Director of Client Happiness

Companies mentioned in this article: Story+Structure

BOSTON -- (BUSINESS WIRE) -- Story+Structure, an innovation design firm that solves human problems, announces the addition of communications professional Kandace Gilligan in a new position: Director of Client Happiness. In this role, Ms. Gilligan will lead Story+Structure’s client strategy including communications, marketing, and client relations. She will be responsible for creating a positive experience for every prospective and current client of the firm.

“Story+Structure owes our extraordinary growth to our clients who have allowed us to help them create engaging user experiences. Now, we are taking this a step deeper by creating a position that focuses exclusively on our client experience,” said Chokdee Rutirasiri, CEO, Story+Structure. “Whether we are visiting you, kicking off a new project, or seeing you at a conference, your experience will further embody the principles that guide our firm: empathy, compassion, sincerity, and thoughtfulness. We feel Kandace is ideally suited for this new position. She brings a wealth of experience, coupled with poise and grace, which we feel will help Story+Structure create a more enriching relationship with our clients and partners.”

Kandace Gilligan joins Story+Structure from UPCEA (University Professional and Continuing Education Association, formerly UCEA), where she served as Director of Communications. Her responsibilities there ranged from newsletter and publication management, production, and design to developing an integrated association communications strategy, encompassing marketing, media relations, and member services.

Prior to her time at UPCEA, she was the Public Affairs Representative at the National Ocean Industries Association (NOIA), where she helped lead their media and outreach program and produce a monthly newsletter focused on offshore drilling policy. Here, her interest in graphic designed evolved, which led to migrating all association publications in-house so she could write and design them herself.

Kandace earned a bachelor’s degree in English Literature with a concentration in technical writing from James Madison University and holds a master’s degree in Publications Design from the University of Baltimore.

About Story+Structure

Story+Structure is an innovation design firm that solves human problems. They deliver business success, from strategy to implementation, with human-centered solutions. The firm has worked with a range of industries, with a particular passion for and focus on education, including Early Head Start, Berklee College of Music, and Johns Hopkins University. For more information, please visit www.storyandstructure.com.


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