MEDFORD, N.J. -- (BUSINESS WIRE) -- SpeechTEK 2014, the world’s largest and longest-running conference dedicated exclusively to speech technology is being held August 18-20 at the New York Marriott Marquis in New York City (www.speechtek.com).
Co-located with CRM Evolution, the Customer Service Experience, and the Customer Solutions EXPO, SpeechTEK is a 3-day conference focusing this year on how to automate interactions between businesses and customers using new and emerging technologies.
As a consultant to conference organizers, Jim Larson, vice president of Larson Technical Services, has helped plan the agenda for SpeechTEK for the past 15 years. He and Susan Hura, principal of SpeechUsability, co-conference chair with Larson, work every year to prepare a conference agenda that reflects the demand from businesses and customers for information about strategies and applications that make communicating more mobile and cost-effective.
“Speech technology has its roots in interactive voice response technology,” says Larson. “From that IVR platform, SpeechTEK has grown from a conference focused simply on how to make the technology work to a comprehensive examination of the myriad ways the technology can be used to benefit individuals and businesses in a faster, more complex, more mobile society.
“SpeechTEK today is nothing like the conference I was attending years ago when smart devices and virtual agents were still somewhere in the future,” says Larson.
SpeechTEK 2014 features 72 seminars, panel discussions, and presentations covering the latest innovations, best strategies, and proven practices for using speech technologies; how speech technology works in conjunction with other technologies; and how to achieve successful business-customer interactions.
The SpeechTEK Conference is organized in tracks that enable attendees to attend the program sessions that best meet their needs. Within the tracks are customer case studies, do-it-yourself workshops and “hot topics” devoted to specific areas of interest, all of which add additional opportunities for attendees to concentrate on the sessions affording them the most benefit.
SpeechTEK University, a popular feature that offers more in-depth seminars on topics of special interest to speech technology and IT professionals, is again part of the SpeechTEK agenda. SpeechTEK University sessions are conducted on Sunday, August 17 and Thursday, August 21.
The Customer Solutions EXPO is a combined SpeechTEK, CRM Evolution and Customer Service Experience showcase of the leading sales, marketing, customer service, and speech recognition solutions representing vendors from all over the world.
Qualified media representatives are invited to attend the conferences and Expo. Registration is open to working journalists and analysts with commercial news organizations, research and investment firms and online media. Media representatives should request credentials at www.speechtek.com/2014.NewsRoom.aspx.
Launched in 1995, the SpeechTEK Conference (www.speechtek.com) is recognized worldwide as the industry’s premier event focusing on products, services, applications, solutions and innovations using speech technologies. The trade show and educational conference attract a global network of speech technology providers and enterprise customers who are developing and implementing speech solutions.
About CRM Evolution
CRM Evolution is a premier conference and exposition (www.crmevolution.com) showcasing the latest ideas and trends in customer relationship management. CRM practitioners, consultants and other leading voices in the industry meet annually at CRM Evolution to share and discuss the latest ideas, strategies, innovations, and services and solutions from the world's leading companies. CRM Evolution, destinationCRM.com, and CRM magazine are properties of CRM Media, a division of Information Today, Inc.
About Customer Service Experience
The Customer Service Experience (www.custservexperience.com) conference focuses on the multichannel customer service environment and the effective use of traditional and new communications channels, including the use of social media and mobile devices.
About Customer Solutions Expo
The Customer Solutions Expo (www.customersolutionsexpo.com) is a showcase of strategies and solutions from the leading sales, marketing, customer service, and speech recognition providers.
About Information Today
Information Today, Inc. (www.infotoday.com) is a leading publisher and conference organizer in the field of technology and technology applications in today's enterprise. In addition to producing the CRM Evolution, SpeechTEK and Customer Service Experience conferences, Information Today, Inc. also publishes CRM and Speech Technology magazines and their corresponding websites (www.destinationCRM.com and www.speechtechmag.com). The company also publishes Streaming Media, KMWorld, Database Trends and Applications, and EContent magazines.