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Frost & Sullivan Commends SENSUS Communication Solutions for Achieving Success in the Contact Center and Office Headset Market through Healthy Relations with Top Headset Manufacturers

Companies mentioned in this article: Frost & Sullivan

MOUNTAIN VIEW, Calif., July 11, 2014 /PRNewswire/ -- Based on its recent analysis of the reseller contact center and office headset market, Frost & Sullivan recognizes SENSUS Communication Solutions with the 2014 Canada Frost & Sullivan Award for Market Share Leadership. SENSUS's direct relationship with the top headset vendors provides it with a strong competitive differentiator, while its expertise in headset sales and strong commitment to efficient customer service further cement its value proposition.

Unlike most competing Canadian headset channel partners that have a direct relationship with only one headset manufacturer, SENSUS has direct partner relationships with both Plantronics and Jabra, the largest headset vendors in the world. These partnerships provide the company with access to specific technical support certifications and more rapid turnaround on warranted repairs, and enable SENSUS-specific promotions that are not offered to all channels.

"With national coverage across Canada, SENSUS provides headsets to customers ranging from small businesses to very large enterprises," said Alaa Saayed, Frost & Sullivan ICT industry manager. "The company sells professional headsets directly to end users and through a wide network of tier-2 channels, including leading Canadian carriers, large and small headset specialty distributors, and smaller-sized regional interconnects."

The advent of unified communications, changing working environments, the shift from hardware- to software-based communications, and cloud communications has changed enterprises' technology needs. SENSUS's fully certified technical and sales staff is able to advise companies on the types of headsets that best address their specific requirements and working circumstances.

SENSUS also offers outstanding customer service with its staff efficiently supporting customers across their entire sales process, including headset consultation and purchase, product shipping, product implementation, warranties and repair of damaged units.

SENSUS has a large in-house repair facility to quickly turn around warranted replacements rather than direct the customer to the manufacturer. Future service plans include increasing SENSUS Web presence to provide eCommerce capabilities, the introduction of an online return merchandise authorization (RMA) system for warranty and replacement, and the implementation of customized micro-sites for each individual customer.

"Expanding its headset sales across multiple verticals, including government entities, healthcare institutions, energy, and manufacturing, SENSUS is one of the few companies with headset revenues of more than $10 million," concluded Saayed.

Each year, Frost & Sullivan presents this award to the company that has demonstrated excellence in capturing the highest market share within its industry. The Award recognizes the company's leadership position within the industry in terms of revenues or units, as specified.

Frost & Sullivan Best Practices Awards recognize companies in a variety of regional and global markets for demonstrating outstanding achievement and superior performance in areas such as leadership, technological innovation, customer service and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analysis and extensive secondary research to identify best practices in the industry.

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SOURCE Frost & Sullivan