SAN FRANCISCO, CA -- (Marketwired) -- 07/16/14 -- Call centers are an important part of business communications. Large companies that experience high call volumes need to be able to handle them quickly and efficiently. The problem for some companies is that they do not have enough representatives on staff to answer all of the calls. This means that important calls get missed or customers are placed on hold for long periods of time, which will not show up well on a customer satisfaction report.
Luckily for these businesses, there are call center software providers. These providers give companies the tools they need to operate in whatever capacity needed. They can be catered for small companies or expand for bigger corporations; however, the end result is always the same: they help businesses function properly and smoothly.
Our specialists at CheapestVoipCalls.net recently took a look at the call center software providers with the high customer satisfaction. The specialists looked at customer reviews, overall price, additional enhancements and more. Here are the providers that they decided were highest rated by customers.
Vocalcom has state-of-the-art software available that can save businesses money and also help them operate in a well-organized manner. Their contact center can be monitored in real time, so supervisors and representatives can be more productive. They offer a multi-channel desktop that can include social media, chat, email and more to enhance the whole dynamic of a call center. Vocalcom's customers rank them very highly because of their innovative products and low rates. Also, their features allow for representatives to be able to spend more quality time on a call, which benefits the customer and the representatives.
2) 8x8, Inc.
8x8, Inc. has customers that have been coming back to them for years. They rank them among the best on the market because of their dependability and stability. 8x8 has precuts available that make it very easy for customers to get in touch with your business. Their cloud-based system puts all of the call center tools in one place so that the system is easy to learn and install. 8x8 has been around for a long time, so they must be doing something right. Their customers recognize that and are satisfied with the results.
SafeSoft Solutions is very motivated by the ability to help businesses succeed and enhance client relationships. Their call center software can help boost the volume of the calls, improve campaign reporting and allow representatives to spend more time speaking with callers and less time rushing through the call to get to the next one. SafeSoft Solutions gives businesses everything they need to have their call centers function properly. Their customers reward them by rating them very highly against their competition.
Getting the right call center software is easy. It is just a matter of knowing where to look to get it. Businesses that are interested in learning more about call center software and call center software providers should feel free to visit: http://cheapestvoipcalls.net/voip-for-small-business/call-center-software/.
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