IRVING, Texas, July 22, 2014 /PRNewswire/ -- Entercoms, Inc., an operations and analytics company powering aftermarket supply chains, has been named to the "Winner's Circle" in the HfS SCM BPO Blueprint Report: Supply Chain Management BPO. The recent global study of the Supply Chain Management BPO industry recognized Entercoms' achievements in execution and innovation, awarding the company the highest industry ranking in the category of innovation.
"We are honored by this endorsement from our clients, and want to thank them for identifying Entercoms among supply chain management's greatest innovators," stated Nitin Ahuja, Entercoms President and CEO. "We pride ourselves on delivering the highest level of service, innovative solutions and unsurpassed business benefits to our customers. I couldn't be more pleased by the depth of customer satisfaction evident in the inspiring stories they shared about their working relationship with Entercoms and the significant benefits they have experienced."
The four companies distinguished as part of the Winner's Circle are Accenture, Capgemini, Entercoms & HAVI Global Solutions. As stated in the Blueprint Report: "four things are common across all four winners - strong consulting and analytics capabilities, presence of visibility or control tower platforms, great account management as validated by customers and strong customer references or customer champions who have shared their inspiring and transformational journey along with the contribution of the service providers." Major elements influencing service provider ratings include:
-- Quality of Customer Relationships -- Vision for the End-to-End Process Lifecycle -- Integration of BPO and ITO -- Vision to Tailor Solution for Specific Industries -- Leveraging External Drivers
"Entercoms placed in the Winner's Circle of our inaugural Blueprint on Supply Chain Management (SCM) BPO because they have integrated a deep Control Tower capability together with robust teams of analytical operators into the supply chains of their enterprise clients," said Charles Sutherland, EVP of Research for HfS Research and co-author of the recent SCM BPO Blueprint. "We think Entercoms has a highly innovative and leading capability in the emerging SCM BPO market today. They have an opportunity to rapidly grow their position not only across the high-technology industry vertical, but also across a number of other major industry verticals where clients need insight and analytical operations in their after-market services supply chains."
Earning the "Winner's Circle" designation
The "Winner's Circle" distinguishes those providers that demonstrate excellence in both execution and innovation. From an execution perspective, these providers have developed strong relationship with clients, execute services beyond the scope of hitting green lights, and are highly flexible when meeting client needs. From an innovation perspective, these providers have a strong vision, concrete plans to invest in future capabilities, a healthy cross-section of vertical capabilities, and have illustrated strong ability to leverage external drivers to increase value for their clients.
The comprehensive Blueprint study was conducted by HfS Research, the leading independent analyst authority and community for the global business services and outsourcing industry. Analysis was based on extensive interviews conducted in the second quarter of 2014 with more than 1,300 stakeholders including BPO enterprise buyers, service providers, sourcing advisors, and HfS analysts.
Entercoms drives real-world results in aftermarket operations. Since 2008, market-leading global clients have engaged Entercoms for unrivaled expertise in designing and managing increasingly complex aftermarket and service supply chain operations. As knowledgeable partners and strategic allies for global operations leaders, Entercoms' time-tested tools, human intelligence and actionable operating analytics improve both customer experience and the bottom line - without one jeopardizing the other. For more information, visit www.entercoms.com.
HfS Research is the leading independent global analyst authority and knowledge community for the business and IT services industry. HfS serves the research and strategy needs of business and IT operations leaders across finance, supply chain, human resources, marketing, customer management, and core industry functions. HfS provides detailed and thoughtful analyst coverage of the various areas that impact successful business outcomes, namely, process automation and outsourcing, global business services frameworks, mobility, analytics, and social collaboration. HfS also focuses heavily on talent acquisition, development, and motivation strategies. HfS applies its acclaimed crowdsourced Blueprint MethodologyTM to evaluate the performance of service providers in terms of innovating and then executing against those business outcomes.
SOURCE Entercoms, Inc.