PHOENIX, AZ--(Marketwired - July 31, 2014) -
Aspect Software,a leading provider of fully-integrated customer interaction management, workforce optimization, back-office and award-winning Cloud solutions, today announced it has been named a finalist for a 2014 Stratus Award to recognize innovation in the Cloud and initiatives that help to accelerate the development and adoption of Cloud-based solutions. The award was announced after a rigorous series of analysis based on a unique scoring system which selectively measures business performance across multiple domains.
Nominations for the awards have been evaluated by 25 volunteer expert judges consisting of seasoned business leaders, each vetted by the Business Intelligence Group employees and select advisers.
"Big trends such as the shift to OPEX economics and the need for deployment/maintenance agility in the software industry have brought the contact center to an inflection point," says Joe Gagnon, senior vice president and general manager Aspect Cloud Solutions. "Not only are our clients increasingly looking to Aspect for Cloud-based software, they are looking for solutions that can help transform their contact center into a strategic asset and the epicenter of customer engagement going forward. We're thrilled the Business Intelligence Group recognizes Aspect as a leader in providing innovative Cloud solutions."
Over the course of the past year Aspect has created a global Cloud infrastructure and developed an impressive set of Cloud-based solutions to address changing software consumption preferences. The company has brought to market a host of Cloud and hosted solutions over the past 12 months including market-leading IVR self-service solutions created through the acquisition of Voxeo in 2013; Zipwire, the company's Cloud-based, Software-as-a-Service Contact Center Platform; and Aspect Proactive Engagement.
Aspect's fully-integrated solution unifies the three most important facets of modern contact center management: customer interaction management, workforce optimization, and back-office. Through a full suite of Cloud, hosted and hybrid deployment options, we help the world's most demanding contact centers seamlessly align their people, processes and touch points to deliver remarkable customer experiences. For more information, visit www.aspect.com.
Aspect, the Aspect logo, are either trademarks or registered trademarks of Aspect Software, Inc., in the United States and/or other countries. The names of other companies and products mentioned herein may be the trademarks of their respective owners.