FRISCO, TX -- (Marketwired) -- 08/12/14 -- Monolith Software, the leading provider of next generation, unified service assurance solutions, today announced that Network Data Systems (NDS) has successfully deployed the AssureNow solution.
As a leading provider of customized IT infrastructure solutions and partner to the largest communications service providers and enterprises in the US, clients of NDS depend on them to have technical know-how, design smart solutions, and execute according to plan. They sought a solution from Monolith Software to increase end-to-end visibility, reduce the time to troubleshoot problems and thus improve customer experience.
"AssureNow gave us the insight we needed to proactively improve the quality of the services we offer our customers," said Jeff Gray, Vice President of Services for NDS. "We are extremely happy with the Monolith Software solution, and they are a great partner to work with."
At NDS, AssureNow provides critical value by correlating multiple network incidents which reduced ticket workload from noise in some cases as much as 96%. As a manager of managers, AssureNow serves a critical role in coordinating and unifying the silos of data from customers, internal systems, and operations tools.
"Our partnership with NDS has been invaluable," said Bill Cannon, CEO of Monolith Software. "Their expertise is helping improve AssureNow and demonstrate the significant value that comes from unifying service assurance data spread across silos."
About Monolith Software
Monolith Software provides a next generation, service assurance solution that unifies fault, performance, topology, and service level management in a single scalable platform. Built on a single codebase, our multi-tenant AssureNow platform uses an open and unified approach for data collection, enrichment, visualization, and reporting. Leading telecommunications, managed service providers and enterprises, including Broadvox, eircom, Equinix, Oracle, Tata Communications, and Tele2 use Monolith to unify and simplify their infrastructure management, and consolidate disparate and legacy tools on to a single platform to significantly reduce operations costs and assure delivery of new services and enhance customer experience. For more information, visit www.monolith-software.com.
Network Data Systems, some say, is the industry's best kept secret, a world-class specialist in providing IT infrastructure professional and managed services. Headquartered in the Chicago suburb of Schaumburg, IL, NDS is trusted to serve some of the nation's largest, most complex corporations and government agencies.