OCALA, Fla. -- (BUSINESS WIRE) -- Sitel, a leading global customer care provider, today announced that it is hiring 160 permanent and seasonal customer service agents to support new business growth needs at its center in Ocala. The newly hired associates will provide inbound customer service support for a major benefits enrollment company.
The Ocala site has already seen tremendous growth in 2014. Seasonal positions will run through December, with the potential to join as permanent employees. These new opportunities also include management positions, such as front line coaches. Sitel has a long-standing reputation for promoting internally and promoting team members through the ranks to upper management positions. The company has also made a significant investment in training modules and provides consistent on-going career enhancement opportunities for employees to develop valuable career skills.
“Thanks to the hard work and dedication of the current Sitel Ocala team members, we have the opportunity to create additional jobs for the local community beginning as soon as the first week of September,” said John Miller, site director of Sitel’s Ocala facility. “By offering both permanent and seasonal positions, we’re able to appropriately staff our teams for the upswing of customer service inquiries during the holiday season while still giving our employees the flexibility that they’re looking for.”
Sitel is hosting an onsite job fair on August 15th and 16th from 10:00 a.m. to 2:00 p.m. at the company’s facility at 1417 North Magnolia Avenue. Prospective applicants interested in joining the talented team in Ocala can also apply in Sitel’s “Careers” section at www.sitel.com. Previous customer service experience and strong computer knowledge is preferred.
As caring for customers becomes the differentiator that drives consumer spend, Sitel is advancing its position as a world leader in outsourced customer care innovation. With over 30 years of industry experience, Sitel’s 56,000 employees support clients with CRM contact center services that provide predictable and measurable Return on their Customer Investment by building customer loyalty, increasing sales and improving efficiency. Sitel’s global solutions include customer acquisition, customer care, technical support and social media programs. Support operations span from home based agents to 110+ domestic, nearshore and offshore centers in 23 countries across North America, South America, Europe, Africa and Asia Pacific. Sitel manages client programs on behalf of some of the best known brands in the world in 40 languages. Sitel is privately held and majority owned by Canadian diversified company, Onex Corporation. For more information, please visit www.sitel.com.