STAMFORD, Conn., Aug. 18, 2014 /PRNewswire/ -- Join SanDisk's Senior Director for Global Customer Support Urvashi Sheth, and 1to1 Media's Editor-in-Chief Mila D'Antonio at noon on August 27(th) in a complimentary 30-minute webcast where they will discuss the secrets behind how the company lowered service costs while elevating the customer experience. SanDisk, a high-tech manufacturer and a 2014 Gartner & 1to1 Media CRM Excellence winner, decreased its customer service budget by 7 percent while increasing customer satisfaction 97 percent.
1to1 Media has partnered with SanDisk to create a complimentary 30-minute webcast taking place at noon EDT on Wednesday, August 27th. This interview and Q&A session with SanDisk will highlight the insights and lessons learned from turning cost-cutting initiatives into opportunities to improve customer service. Attendees will learn the secrets to SanDisk's success, including these key take-aways:
-- How advancing your customer service starts with unifying fragmented customer service processes -- How knowledgebases and integrated forums can be used as cost-cutting measures and service accelerators -- Tips on how to rely on your social networks and website to resolve customer issues.
To register and attend the complimentary Take30 webinar and to ask Urvashi Sheth a question, visit: http://go.1to1media.com/SanDisk-Cost-Cutting-pr
For more information about SanDisk, visit: www.sandisk.com
About 1to1 Media
1to1® Media is THE online destination for customer strategy resources to help organizations optimize their customer experience and realize the greatest value from their customers. 1to1 Media provides resources including in-depth articles, infographics, blogs, webinars, and whitepapers that help senior executives to drive change and make customer-based initiatives the centerpiece of their strategies.
1to1 Media's Weekly Digest delivers best practices, trends, and articles that highlight customer-focused initiatives to drive bottom-line impact. 1to1 Media's annual awards programs, The Gartner & 1to1 Media CRM Excellence Awards and the 1to1 Media Customer Champions, highlight excellence among organizations and individuals that take a customer-centric approach to improving their business.
Backed by Peppers & Rogers Group, a global leader in customer strategy and relationship marketing, 1to1 Media combines thought leadership, field experience, and editorial expertise to deliver actionable content to its audience of more than 130,000 decision-makers.
SOURCE 1to1 Media