J.D. Power and Associates

WESTLAKE VILLAGE, Calif., April 25, 2013 /PRNewswire/ -- As more households continue to adopt tablets, the act of sharing these devices has substantial influence on the purchase-decision process and on future brand selection, according to the J.D. Power and Associates 2013 U.S. Tablet Satisfaction Study(SM)--Volume 1 released today. (Logo: http://photos.prnewswire.com/prnh/20050527/LAF028LOGO-a) Now in ... read more

WESTLAKE VILLAGE, Calif., April 25, 2013 /PRNewswire/ -- Although the role of pharmaceutical sales representatives has changed in recent years, physicians continue to perceive the sales representative as the leading influence on their relationship with biopharmaceutical companies, according to the J.D. Power and Associates 2013 Physician Manufacturer Experience Study--Oncology(SM )released ... read more

WESTLAKE VILLAGE, Calif., March 26, 2013 /PRNewswire/ -- Third-party automotive websites have an opportunity to create loyal and outspoken advocates by providing a satisfying website experience, whether consumers are shopping for a new or used vehicle, according to the J.D. Power and Associates 2013 Third-Party Automotive Website ... read more

WESTLAKE VILLAGE, Calif., March 21, 2013 /PRNewswire/ -- Overall satisfaction among smartphone customers increases significantly as manufacturers continue to improve styling, feature sets, usability and software, according to the J.D. Power and Associates 2013 U.S. Wireless Smartphone Satisfaction Study(SM)--Volume 1 and the J.D. Power and Associates 2013 U.S. Wireless Traditional ... read more

WESTLAKE VILLAGE, Calif., March 7, 2013 /PRNewswire/ -- Wireless customers who experience faster and more consistent network speeds spend considerably more on their wireless service plans, according to the J.D. Power and Associates 2013 U.S. Wireless Network Quality Performance Study(SM)--Volume 1 released today. (Logo: http://photos.prnewswire.com/prnh/20050527/LAF028LOGO-a) Now in its ... read more

WESTLAKE VILLAGE, Calif., Feb. 21, 2013 /PRNewswire/ -- Satisfaction with their purchase experience is higher among wireless customers who own a 4G-enabled device than among those who own a less technologically advanced device, according to the J.D. Power and Associates 2013 U.S. Wireless Full-Service Purchase Experience Study(SM)--Volume 1 and the ... read more

WESTLAKE VILLAGE, Calif., Feb. 14, 2013 /PRNewswire/ -- Businesses can no longer adopt a trial-and-error approach to social media as all-new research finds a link between social media and business metrics such as consumers' likelihood to purchase or interact with companies through leading social channels, according to ... read more

WESTLAKE VILLAGE, Calif., Feb. 7, 2013 /PRNewswire/ -- Satisfaction with a carrier's customer care service is higher among wireless customers subscribing to data-sharing service plans(1) than it is among those subscribing to more traditional service and data plans, according to the J.D. Power and Associates 2013 ... read more

WESTLAKE VILLAGE, Calif., Jan. 11, 2013 /PRNewswire/ -- Despite many new-vehicle owners saying their factory-installed navigation system is better than their previous system, navigation system satisfaction has declined from 2011, as owners are frustrated by the complexity of menu systems, voice control commands and inputting destinations, according ... read more

WESTLAKE VILLAGE, Calif., Jan. 7, 2013 /PRNewswire/ -- J.D. Power and Associates will host its inaugural Smart Homes & Digital Consumers Workshop at the 2013 Consumer Electronics Show on January 9 at the Las Vegas Convention Center in Las Vegas, NV. This free, half-day workshop will focus on digital innovation, ... read more