WESTLAKE VILLAGE, Calif., Feb. 2, 2012 /PRNewswire/ -- Wireless customers who own a 4G-enabled device contact their provider for customer service considerably more frequently than do owners of less technologically advanced devices, according to the J.D. Power and Associates 2012 U.S. Wireless Customer Care Performance Full-Service Study(SM)--Volume 1 and the ... read more

WESTLAKE VILLAGE, Calif., Nov. 22, 2011 /PRNewswire/ -- Vehicle owners are continuing to experience a high number of problems with factory-installed navigation systems, primarily with routing quality and system usability, according to the J.D. Power and Associates 2011 U.S. Navigation Usage and Satisfaction Study(SM) released today. (Logo: <font size="2" face="Arial">http://photos.prnewswire.com/prnh/20050527/LAF028LOGO-a</font>) Now ... read more

WESTLAKE VILLAGE, Calif., Oct. 27, 2011 /PRNewswire/ -- As customers' thirst for bandwidth increases, the ability for Internet service providers to meet or exceed those speed expectations is a key driver of overall customer satisfaction, according to the J.D. Power and Associates 2011 U.S. Internet Service Provider Residential Customer Satisfaction ... read more

WESTLAKE VILLAGE, Calif., Oct. 25, 2011 /PRNewswire/ -- The proportion of vehicle shoppers who use smartphones to access automotive information on the Internet has increased by more than 40 percent from 2010, according to the J.D. Power and Associates 2011 Automotive Mobile Site Study(SM). (Logo: http://photos.prnewswire.com/prnh/20050527/LAF028LOGO-a) The study examines the features and ... read more

WESTLAKE VILLAGE, Calif., Oct. 13, 2011 /PRNewswire/ -- Growth in residential television service revenues is being fueled by increased penetration of DVR hardware and additional viewing services, according to the J.D. Power and Associates 2011 U.S. Residential Television Service Satisfaction Study(SM) released today. (Logo: http://photos.prnewswire.com/prnh/20050527/LAF028LOGO-a) DVR subscriptions among residential TV customers ... read more

WESTLAKE VILLAGE, Calif., Sept. 29, 2011 /PRNewswire/ -- Social networking site Facebook refers nearly as much new-vehicle buyer traffic to automaker websites as do major independent automotive content providers (for example, Autotrader.com, Cars.com and Edmunds.com), according to the 2011 Website Performance Tools Report,(SM) a collaborative effort between J.D. Power and ... read more

WESTLAKE VILLAGE, Calif., Sept. 29, 2011 /PRNewswire/ -- Service outages due to severe winter weather have had a notable negative impact on satisfaction with telephone service performance and reliability among residential customers, according to the J.D. Power and Associates 2011 U.S. Residential Telephone Customer Satisfaction Study(SM) released today. (Logo: http://photos.prnewswire.com/prnh/20050527/LAF028LOGO-a) The ... read more

WESTLAKE VILLAGE, Calif., Sept. 22, 2011 /PRNewswire/ -- New-vehicle retail sales for September continue to improve, with the selling rate expected to be much stronger than in August, according to J.D. Power and Associates, which gathers real-time transaction data from more than 8,900 retail franchisees throughout the United States. (Photo: ... read more

WESTLAKE VILLAGE, Calif., Sept. 20, 2011 /PRNewswire/ -- In addition to expecting more from the pharmacist and pharmacy staff, customers are also expecting shorter wait times, according to the J.D. Power and Associates 2011 U.S. National Pharmacy Study(SM) released today. (Logo: http://photos.prnewswire.com/prnh/20050527/LAF028LOGO-a) The study finds that pharmacy customers have increasingly higher ... read more

WESTLAKE VILLAGE, Calif., Sept. 8, 2011 /PRNewswire/ -- Overall satisfaction with smartphones and traditional mobile phones is considerably higher for devices that are a specific size and weight and are equipped with the latest technological advancements, such as high-quality display screens, faster processing speeds, longer battery life and touch screen ... read more

WESTLAKE VILLAGE, Calif., Aug. 31, 2011 /PRNewswire/ -- While salespeople at major electronics retail chains tend to demonstrate familiar TV technology fairly frequently, they are less inclined to demonstrate newer technologies, according to the J.D. Power and Associates 2011 Television Mystery Shopping Report(SM). (Logo: http://photos.prnewswire.com/prnh/20050527/LAF028LOGO-a) When it comes to explaining overall ... read more

WESTLAKE VILLAGE, Calif., Aug. 25, 2011 /PRNewswire/ -- Overall network performance levels for wireless handsets differ depending on whether devices are used for voice calling, text messaging or data service, according to the J.D. Power and Associates U.S. 2011 Wireless Network Quality Performance Study(SM)--Volume 2 released today. (Logo: http://photos.prnewswire.com/prnh/20050527/LAF028LOGO-a) The study finds ... read more