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Dominion Dealer Solutions’ Customer Relationship Management Tools Achieve Integration with General Motors Company

Posted: December 8, 2015 11:54 am (UTC)

Dominion Dealer Solutions’ Customer Relationship Management Tools Achieve Integration with General Motors Company

NORFOLK, Va. — (BUSINESS WIRE) —

Dominion Dealer Solutions announced today that its customer relationship management (CRM) and internet lead management (ILM) systems are now fully integrated with the General Motors Card Program. General Motors dealers using Dominion Sales Center and Dominion Web Control® will be able to automatically obtain necessary GM cardholder earnings for redemption. This is the first in a series of enhancements designed to empower dealers nationwide using Dominion CRM and DMS solutions. These GM features will also be a part of DominionCMX™, Dominion’s new CRM offering.

“This integration will improve the operational efficiencies of our CRM and ILM customers and, as a result, increase our customers’ ability to better serve their car shoppers. GM continues to be a good partner in recognizing integration opportunities that facilitate retail business operations,” noted John Reed, vice president of product strategy and management for Dominion Dealer Solutions.

Dominion Dealer Solutions has been a General Motors partner for over a decade. Through fourth-quarter 2015 and first-quarter 2016, Dominion and General Motors DTAP (Dealer Technology Assistance Program) will continue to work together on Certified ILM/CRM offerings including Vehicle Location Service, Pricing Service Incentives and DCDE Customer Search, as well as several additional GM-specific enhancements. These enhancements will be added to Web Control, Sales Center and DominionCMX.

About Dominion Dealer Solutions

Dominion Dealer Solutions helps car dealers attract, retain, and service customers for life. Dominion’s Progressive Retail PlatformTM includes customer relationship (CRM) and dealer management systems (DMS) with actionable intelligence from the Microsoft Dynamics platform. The Progressive Retail PlatformTM also contains lead management and equity mining technology, inventory management analytics, social media marketing and reputation management solutions. Dealers nationwide purchase custom lead generation and digital marketing tools from Dominion including: responsive design websites, SEO, SEM, digital advertising, multi-channel marketing, specialized data aggregation, mobile apps and market reports. OEMs and auto dealers nationwide utilize Dominion Dealer Solutions’ technologies to solve their marketing challenges. Dominion Dealer Solutions is redefining automotive retail by delivering first-class customer experiences for local car buyers. For more information, visit our website, like us on FacebookPinterest or YouTube, or follow us on Twitter.

About Dominion Enterprises

Dominion Enterprises is a leading marketing services and publishing company serving the automotive, recreational and commercial vehicle, real estate, apartment rental, parenting, and travel industries. Headquartered in Norfolk, Virginia, with 3,300 employees in the United States, Canada, England, Spain and Italy, the company provides a comprehensive suite of technology-based marketing solutions, and more than 45 market leading websites. Millions of For Rent®, and HotelCoupons.com® publications are distributed across the U.S. each year. For more information, visit DominionEnterprises.com.

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